Your privacy matters to us. This policy explains exactly what data we collect from Pakistani players, how we use it, who can access it, and what rights you have over your own information.
Six core commitments that shape the way we handle your personal information every single day.
All personal data including your name, contact details and payment method information is stored using industry-standard encryption. Your JazzCash or Easypaisa account details are never held in plain text on our systems at any point.
Juwa does not sell, rent or trade your personal information to third parties for marketing purposes. Your data stays within Juwa and is shared only with processors we rely on to operate the platform — payment providers, fraud prevention tools and similar services.
You can request access to the data Juwa holds about you, ask for corrections and in certain cases request deletion. These rights are available to every registered player through our customer support team, which is available around the clock.
Every PKR deposit and withdrawal — whether through JazzCash, Easypaisa, Raast, bank transfer or card — is processed over encrypted connections. Payment credentials are handled exclusively by the payment processor and are not stored on Juwa servers.
We collect only the data that is genuinely necessary to provide and improve the platform, verify your identity and process your payments. We do not collect data we do not need and we do not retain it for longer than is required for the purposes it was collected.
In the unlikely event of a data security incident that affects your personal information, Juwa will notify affected players promptly through their registered contact method and provide clear information about what happened and what steps are being taken.
Your privacy is important to us. This Privacy Policy explains how Juwa collects, uses, stores and protects your personal information when you use our website at juwa.wine, our mobile app and all associated services. Please take the time to read this through — it tells you exactly where your data goes and what control you have over it. By registering an account or using the platform, you confirm that you have read and understood this policy.
Juwa ("we", "us", "our") is the operator of the online gaming platform accessible at juwa.wine. This Privacy Policy applies to all users of the platform including registered players, visitors to the website and users of the Juwa mobile application. It covers the collection and processing of personal data across all platform sections — sports betting, casino games, fish games, bingo, the VIP programme and any promotional activities.
This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy. Together these three documents form the complete agreement governing your use of Juwa.
We take our responsibilities around personal data seriously. The information we hold about you is used only to run and improve the platform, process your PKR transactions, verify your identity, and communicate with you about your account. Nothing else.
When you create a Juwa account we collect the information you provide directly, which includes:
To process withdrawals and comply with our anti-money-laundering obligations, we may request copies of identity documents such as your CNIC or passport. These documents are stored securely, accessed only by authorised verification staff, and deleted once verification is complete and no longer required for audit purposes.
We record details of every deposit and withdrawal made through your Juwa account, including the amount in PKR, the date and time, the payment method used (for example JazzCash or Easypaisa), and the transaction status. This data is essential for account management, dispute resolution and fraud prevention.
We collect records of your activity on the platform — bets placed on cricket matches including PSL fixtures, casino game sessions, fish game rounds and bingo tickets purchased. This data is used to manage your account balance, calculate bonuses, maintain responsible gaming tools and improve the platform.
When you access Juwa through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system version, browser type and session timestamps. This data is used to secure your account, detect suspicious login attempts and optimise the platform experience for the devices most commonly used by Pakistani players.
If you contact customer support through live chat or email, we retain records of those conversations. This helps us resolve disputes accurately, improve our support quality and maintain a record of commitments made to you.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration Data | Name, DOB, mobile number | Account creation |
| Verification Documents | CNIC, passport scan | Withdrawal / KYC request |
| Transaction Data | PKR amounts, payment method, timestamps | Each deposit / withdrawal |
| Gaming Activity | Bets, game sessions, winnings | Ongoing platform use |
| Technical Data | IP address, device, browser | Each session / login |
| Support Communications | Chat transcripts, emails | When you contact support |
We use the personal data we collect for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without first obtaining your consent:
We do not use your data for: selling to marketing companies, profiling for third-party advertising networks, or any purpose unrelated to operating the Juwa platform and serving your account needs.
We process your personal data on the following legal grounds:
Juwa does not sell or rent your personal data to any third party. We share data only where it is strictly necessary to operate the platform, and only with the categories of recipient described below:
To process your PKR deposits and withdrawals, we share necessary transaction details with payment service providers including JazzCash, Easypaisa, Raast and banking partners. These providers receive only the data needed to complete the specific transaction and are contractually required to protect it.
Where automated identity verification is used, your submitted documents may be processed by a third-party verification service operating under a data processing agreement with Juwa. These services do not retain your data beyond what is needed to complete the verification check.
We may share device and session data with fraud detection tools to identify suspicious account activity. This sharing is anonymised where possible and is limited to technical signals — it does not include your full personal profile.
If we are legally required to disclose your information in response to a valid legal request — such as a court order or law enforcement inquiry — we will comply with that obligation. Where permitted by law, we will notify you of such a request.
Important: Juwa never shares your full account details, gaming history or personal profile with any advertiser, data broker or unaffiliated commercial third party. Your information is not a product we sell.
Given that all transactions on Juwa are conducted in PKR through Pakistani payment channels, we take the handling of payment-related data particularly seriously. Here is how your financial information is protected:
The Juwa website and app use cookies and similar tracking technologies. Here is a breakdown of the types we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session | Keep you logged in, maintain session state, prevent CSRF attacks | No — platform cannot function without these |
| Preference | Remember your language, display settings and notification preferences | Yes — via browser settings |
| Analytics | Understand how players navigate the platform so we can improve it | Yes — via cookie preferences |
| Security | Detect suspicious login patterns and protect against account takeover | No — required for account protection |
You can control non-essential cookies through your browser settings. Note that disabling preference or analytics cookies will not affect your ability to place bets, deposit funds or access your account — these functions rely only on essential and security cookies. Instructions for managing cookies are available in the help section of all major browsers.
We retain your personal data for as long as your account is active and for a defined period afterwards depending on the category of data:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
Protecting your personal data and account is a top priority at Juwa. The following measures are in place across the platform:
While we do everything reasonably within our control to protect your data, no internet-based system is completely immune to risk. You also play a role in keeping your account secure — choose a strong and unique password, do not share your login credentials, and contact support immediately if you notice anything unusual in your account activity.
As a Juwa player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or email:
Request a copy of the personal data Juwa holds about you. We will provide this within a reasonable period of your request.
If any information we hold about you is inaccurate or out of date, you can request that we correct it. You can also update basic details directly in your account settings.
You can request that we delete your personal data. This right is subject to our legal obligations — some transaction and verification records must be retained regardless.
In certain circumstances you can ask us to limit how we use your data while a concern or dispute is being resolved.
You can request your personal data in a structured, commonly used format so that you can transfer it elsewhere if you choose.
Where our processing is based on your consent — such as optional marketing communications — you can withdraw that consent at any time without affecting any other aspect of your account.
We aim to respond to all privacy rights requests within 30 days. In complex cases we may take up to 60 days, in which case we will notify you of the extension and the reason for it.
Juwa is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes an age declaration and our identity verification procedures are designed to catch underage applications.
If we discover that an account has been created by someone under 18, or that false age information was provided during registration, the account will be closed immediately, all balances will be forfeited and all personal data associated with the account will be deleted except where retention is required for fraud prevention or legal purposes.
If you are a parent or guardian and believe a minor has registered on Juwa using false details, please contact our support team immediately so that we can investigate and take action.
We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make material changes, we will notify registered players through their registered contact method or by displaying a prominent notice on the platform at next login.
The date shown at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically so you are always aware of how we handle your data. Continued use of the platform after an updated policy has been communicated to you constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, want to exercise any of your privacy rights, or have a concern about how your data has been handled, please get in touch with our support team. We are available 24 hours a day through live chat inside the platform and app.
You can also reach our privacy team by email at: [email protected]
Please include your registered username or contact number when reaching out about account-specific data queries so that we can locate your records and respond accurately. We aim to acknowledge all privacy-related contacts within 24 hours and to provide a full response within 30 days.
Fastest response: For urgent data concerns such as suspected unauthorised access or a request to immediately restrict your account, use the live chat feature inside the Juwa platform or app. Our support team can action account-level restrictions in real time through that channel.
Register your free Juwa account and enjoy cricket betting, PSL markets, casino games and fish games — all in PKR, all with your privacy fully protected.